Report Security issues

At Ellectro Home LLC, the security of our customers and our online platform is our highest priority. We appreciate the efforts of security researchers, customers, and the general public who identify and report vulnerabilities responsibly.

If you have discovered a security vulnerability in our website, systems, or products, please report it to us immediately and confidentially by following the guidelines below.

 

1. How to Report a Security Issue

 

Please submit your security report via email to our dedicated security contact point.

• Primary Security Contact: contact@ellectrohome.shop

 

2. Information to Include in Your Report

 

To help us quickly understand and resolve the issue, please provide as much detail as possible in your report:

1. Vulnerability Description: A brief but clear description of the vulnerability.

2. Steps to Reproduce: A detailed list of steps required to reproduce the vulnerability (including URLs, affected parameters, and tools used).

3. Impact: An explanation of the potential impact of the vulnerability.

4. Proof-of-Concept: Any supporting evidence, such as screenshots or recorded video (if applicable).

5. Contact Information: Your preferred name and contact information for follow-up communication.

 

3. Our Commitment (Safe Harbor)

 

When investigating security reports, we commit to the following:

• We will not pursue legal action against individuals who discover and report vulnerabilities in accordance with this policy.

• We will acknowledge receipt of your report within [Specify a timeframe, e.g., 48 hours] and provide you with regular updates on our progress.

• We will work to remediate the vulnerability promptly upon confirmation.

 

4. Responsible Disclosure Guidelines

 

We kindly request that you adhere to the following principles during your research and reporting:

• Do not disclose the vulnerability to any third party or the public until we have confirmed the issue has been resolved.

• Do not access or modify customer data or company information.

• Do not perform testing that could degrade our services (e.g., Denial of Service attacks).

• Do not use spam, social engineering, or physical attacks against our employees or infrastructure.

By adhering to these principles, you help us ensure a secure shopping environment for everyone. Thank you for helping us keep Ellectro Home LLC safe.