FAQ’s
1. Ordering & Account
| Question | Answer |
| What payment methods do you accept? | We accept major credit cards (Visa, Mastercard, Amex, Discover) and accelerated payment methods like PayPal and Shopify Payments. All transactions are processed securely via SSL-secured gateways. |
| Do you store my credit card information? | No. All payment processing is handled by secure third-party processors. We do not store your full credit card details. |
2. Shipping & Delivery
| Question | Answer |
| What are your shipping costs? | We offer free shipping for all orders in the UK. |
| How long will it take to get my order? | Total delivery time is typically 2-4 business days. This includes:<ul><li>Handling Time: 1 business day (Monday–Friday)</li><li>Transit Time: 1-3 business days (Monday–Friday)</li></ul> |
| What is your order cut-off time? | The order cut-off time is 11:00 PM EST. Orders placed after this time will be processed the following business day. |
3. Returns & Refunds
| Question | Answer |
| What is your return policy? | We offer a generous 90-DAY return window for most items from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them. |
| Do you charge a restocking fee? | No, we DO NOT charge a restocking fee. |
| Who pays for return shipping? | If you are returning an item due to a change of mind (buyer's remorse), the customer is responsible for the return shipping cost. If the item is defective, damaged, or you received the wrong product, we will provide a prepaid return label at no cost to you. |
| How long until I receive my refund? | Once your return is received and inspected, we will process your refund within 7 business days. The funds typically appear in your account within an additional 5-10 business days, depending on your bank. |
| How do I start a return? | To initiate a return, please contact us at contact@ellectrohome.shop with your order number. |
4. Warranty & Support
| Question | Answer |
| Do your products come with a warranty? | Yes. All products are covered by a standard limited warranty against manufacturing defects for [INSERT WARRANTY DURATION, e.g., 12 months] from the date of delivery. |
| How do I report a security issue? | Please email us immediately at contact@ellectrohome.shop with all details regarding the vulnerability. We commit to a responsible disclosure process. |
5. Contact Information
| Question | Answer |
| How can I contact Ellectro Home LLC? | You can reach us via the following methods: |
| Email: contact@ellectrohome.shop | |
| Phone: +44 033 093 - 9011 | |
| Business Address: 131 Gathorne Terrace, Harehills, Leeds LS8 5AU |